Jan-Hendrik Völker-Albert is CCO & CMO, Head of Marketing, Branding & Communications at ZKB. In his function he is responsible for the brands Zürcher Kantonalbank, Swisscanto and frankly. Before joining ZKB, he was Head of Marketing, Communications & CR for PwC Switzerland and PwC Europe. He was responsible for internal and external communications, marketing and corporate responsibility. Prior to that, he was Head of Strategy, Marketing & Sustainability at SBB. In this role, he was responsible for SBB's communications and digital platform strategy, customer insights & analytics, marketing communications and marketing, and sustainability. Previously, he worked as a management consultant at BBDO Consulting and Batten & Company, managed consulting projects for national and international clients in Germany and Switzerland, and was responsible for the Employer Brand Practice. Jan-Hendrik Völker-Albert studied business administration at the Catholic University of Eichstätt-Ingolstadt with majors in marketing, service management and international management, and completed his doctorate on reputation management.